BBB National Programs


BBB AUTO LINE® Complaint Form
Thank you for reaching out to BBB AUTO LINE. Use this form to submit a warranty or lemon law dispute with an eligible manufacturer or file a class action claim for an open class action case. If you have questions about how BBB AUTO LINE works, visit our website to learn more about BBB AUTO LINE.
Ready to submit your claim?
  • If your claim involves a warrantable defect or non-conformity against one of the automobile manufacturers we work with, once your claim is submitted you will receive an email confirmation within the next business day, along with instructions for creating an online account that can be used to send and receive messages, upload relevant files, and check the status of your case.
  • If your claim does not meet initial eligibility requirements (learn about eligibility here), the system will deliver a pop-up message letting you know.
    With questions, contact us at 800-955-5100 Monday through Friday between the hours of 9:00 AM and 5:30 PM ET.
    Get Started
    Please tell us the state where you purchased or leased the vehicle and your vehicle make. Please note, fields marked with an * are required.
    Purchase/Lease State: *
    Vehicle Make: *